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Not all fitness clubs are bad, but here are my complaints against true fitness singapore

Singapore's consumer watchdog has flagged two fitness clubs for the high of complaints filed against them over the past three years. Grouses against California Fitness and True Fitness made up more than three-quarters of 86 complaints involving fitness clubs filed last year, said the Consumers Association of Singapore Case.

Thirty-five complaints were against California Fitness, which opened its first club here more than 10 years ago, and 31 against True Group, which owns the True Fitness chain. The two clubs have not fared better this year: Out of 29 complaints filed against fitness clubs as of April, nine involved California Fitness and 13 were against True. Disagreements over membership fees made up most of the complaints, said Case executive director Seah Seng Choon.

Two fitness clubs hit by complaints

Some involved consumers who wished to terminate their memberships because of medical or personal reasons but were either not allowed to do so, had to pay a termination fee or were refused a refund. California Fitness, which operates four clubs here, declined to comment when approached by The Sunday Times. But a spokesman for True said it is aware of the complaints received by Case and has since made membership termination policies more flexible.

From January last year to May this year, for instance, True approved membership suspensions due to medical reasons, said the spokesman.

Five members were also given refunds after they terminated their True memberships. The spokesman, commenting on the complaints against True, said there are bound to be disgruntled customers, especially for service-related businesses with a sizeable customer base.

Mr Amos Tan, a marketing and retail lecturer at Singapore Polytechnic, said both California Fitness and True operate in a "very competitive" business. Consumers, however, have the right to seek redress under the Consumer Protection Fair Trading Act if misleading or false claims are made by clubs, said Mr Seah from Case.

True fitness

But to avoid confusion and disputes, consumers should have agreements in writing, and read through all the details in the contract carefully, he added. We have been experiencing some problems with subscriber log-ins and apologise for the inconvenience caused.

Until we resolve the issues, subscribers need not log in to access ST Digital articles. But a log-in is still required for our PDFs. Grouses against California Fitness and True Fitness made up more than three-quarters of 86 complaints involving fitness clubs filed last year, said Case.

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